In recent years, organizations are increasingly championing the movement of employee satisfaction. Customer satisfaction, of course, is one of the quintessential factors for any enterprise to be successful. However, in recent times, enterprises have realized that employee satisfaction is an enabler of customer satisfaction and business success.
The conventional wisdom of having a UEM solution is to enable and empower IT admins. In recent times, we see that this perception has changed drastically. With the onset of hybrid work models, these solutions are more centred towards employee enablement.
UEM solutions act as a bridge between IT leaders of an enterprise and its employees and enable positive employee experience in these aspects:
One of the first hurdles for employees would be waiting for aeons to get their device provisioned by their IT admins. A Gallop survey indicates that only 12% of employees agree that their organization is efficient in the onboarding process.
A typical UEM solution could baseline configurations and profiles suited to the employee’s role in an organization. Leveraging automated enrollment techniques like Windows Autopilot, Android Zero-touch and Apple ABM, they also enable drop shipping of windows devices directly from the OEM vendor to the employee’s location, becoming a welcome respite for employees choosing to work remotely.
Unified Self-Service Portal:
According to this Harvard Business Review article, 81% of all customers attempt to solve the problem themselves before reaching out to support personnel. As employees increasingly become the internal customers of an organization, it is necessary to provide them with the required tools.
Using UEM tools, admins could deploy frequently requested applications and software to the employee service portal. Users could then install these applications at their convenience from this portal.
Separate Personal and Corporate data:
With BYOD devices gaining traction in enterprises, the onus should not be only on the employee to ensure data integrity. Endpoint Management solutions help achieve the CIA triad (Confidentiality, Integrity and Availability of Data) by containerizing Personal and Corporate profiles and helping them prevent unintentional data leakage via clipboards, screenshots, cloud backups, unmanaged apps, USBs, and much more. These data leakage capabilities also come with False positive remediation helping employees avoid wasting precious time tending to false security concerns.
Many apps, one log-in:
Employees use multiple apps for productivity and may require many sign-ins for access. It is a nightmare for them to remember passwords for these apps. If they forget the password for even one of them, they might have to raise tickets and wait endlessly to access them.
Modern Management solutions enable single sign-on to resolve this issue. Using Simple Certificate Enrollment Protocol, employees can have an automated, seamless authentication experience without having to scramble for passwords.
Troubleshooting, anywhere, anytime:
In an anywhere work model, endpoints could go haywire at any place. Hence, it is prudent to have a location-agnostic approach to troubleshooting endpoints. Remote Endpoint troubleshooting tools could come in handy in these situations, saving invaluable productive hours. Most of them are HIPAA compliant to ensure that the employee’s privacy is given utmost importance.
With the fast explosion of frontline devices and workers, attending the faulty unattended devices becomes critical. EMM and UEM solutions have OEM partnerships with these frontline devices (a.k.a rugged / IoT devices) and could provide instant troubleshooting capabilities.
Transitioning from traditional to modern devices without giving up on the user persona:
Both SMBs and enterprises are increasingly migrating from traditional to modern computers. For a seamless transition, admins could capture the data stored in the employees’ previous computers and deploy it to the newly purchased computers using disk imaging tools. Not just that, these solutions can effectively reduce the time taken to customize the user profiles in these new computers. This way, employees could start being productive from day one of migration.
Best of both worlds: Security and Productivity:
According to the 2022 Cost of Insider Threats: Global Report, insider threats have risen 44% over the past two years, with costs per incident amounting to $15.38 million.
These stats certainly make IT leaders more sceptical about empowering their workforce. Here is where endpoint protection solutions come to the rescue. With the Principle of Least Privilege, IT admins can allow employees to self-elevate their privileges to specific applications while controlling the proliferation of local admin accounts. Staff could access the blocked applications in their organization for short-term needs by enabling Just-in-time.
Browser is the new endpoint:
With browsers becoming the gateway to access the internet, there is a growing consensus among experts that it has evolved into an endpoint. Employees use browsers for both – work-related tasks and personal reasons.
Burdening the workforce with data security hampers productivity. A secure browser management tool could help restrict access to unnecessary websites, remove and disable unnecessary plugins and harmful extensions, route website traffic to trusted browsers, and monitor and ensure downloads from trustworthy websites.
Besides, to prevent corporate data leakage, employees can access websites for personal use through virtual browsers, which are ephemeral.
There is also a greater convergence of endpoint security with management, making UEM tools a comprehensive toolkit for endpoint management and security, besides quickly transforming into an End User Experience Management (EUEM) tool. A couple of UEM players have been recognized in the 2022 Forrester Wave for EUEM, confirming that Experience management is gradually integrating with endpoint management.
In psychology, a flow state is a mental state in which a person performs an activity with intense focus, full involvement, and enjoyment. Employees could enter this state if their organizations could provide them with effective and efficient tools and help them access these tools with ease.
As UEM tools are enablers of employee experience, there is no doubt that they become an absolute requirement for an enterprise to function smoothly.
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